TERMS & CONDITIONS
CUSTOMER CARE
As NVolo Flight Helmets exclusive importers and distributors for America, NVolo USA is fully dedicated to providing the best quality, value and service to meet our customers’ needs. For over 20 years, Jose Casaudoumecq (NVolo USA owner and flight instructor) have been searching for the ideal, safest, best built paramotor helmet. He found it in NVolo’s Flight Helmets lead by designer Nicola Volo who is motivated by a true love for paramotoring and an insatiable curiosity for what is possible in helmet design. Nicola is constantly dreaming, creating, testing, and producing top quality helmets and headsets. Here at NVolo USA, we are proud to carry what we consider one of the best helmets designed specifically for paramotoring.
At Nolo USA, we treat our customers like family. We work hard every day to bring pilots not only the most reliable and functional communication helmets, but the most reliable customer service as well.
Please do not hesitate to contact us and we will do our absolute best to work with you to make sure you are entirely satisfied.
Give us a shout:
Click here to send us a message to drop us an e-mail.
Old-fashioned phone calls work too (786) 514-8688
Miami Homestead General Aviation Airport
Ultralight Operations Area
28700 SW 217th Avenue
Homestead, FL 33030
PHONE: +1.786.514.8688
E-MAIL: info@nvolousa.com
DEALER INQUIRIES
NVolo Flight Helmets are manufactured in Italy and NVolo USA is the exclusive importer and distributor of them in the USA. One of NVolo USA’s mission is the creation of a dealer network. Said so, we are continually looking for enthusiastic dealers who are interested in representing our quality range of helmets and headsets.
If you are interested in becoming a dealer for NVolo USA, please do not hesitate to email us. Dealer inquiries are always welcome.
PRIVACY
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information, social security number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
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To allow us to better service you in responding to your customer service requests.
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To quickly process your transactions.
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To send periodic emails regarding your order or other products and services.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.
https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
We have implemented the following:
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Google Display Network Impression Reporting
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Demographics and Interests Reporting
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA we agree to the following:
Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.
Users will be notified of any privacy policy changes:
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On our Privacy Policy Page
Users are able to change their personal information:
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By emailing us
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By calling us
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By logging in to their account
How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It’s also important to note that we do not allow third party behavioral tracking
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email
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Within 7 business days
We will notify the users via in site notification
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Within 7 business days
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
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Send information, respond to inquiries, and/or other requests or questions.
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Process orders and to send information and updates pertaining to orders
To be in accordance with CANSPAM we agree to the following:
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NOT use false, or misleading subjects or email addresses
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Identify the message as an advertisement in some reasonable way
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Include the physical address of our business or site headquarters
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Monitor third party email marketing services for compliance, if one is used.
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Honor opt-out/unsubscribe requests quickly
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Allow users to unsubscribe by using the link at the bottom of each email
PAYMENT METHODS
We accept:
Credit / Debit card payments
PayPal
Square
Cash App
Venmo
Cashier’s Checks
Money Orders
Cash